The presence of Portugal in the Insurtech Map of the insurance sector through its startups

A finales de 2023, Santalucía Impulsa lanzaba el IV Mapa Insurtech del ecosistema español, esta vez con un formato totalmente nuevo y ampliando el alcance a las startups de Portugal y LATAM.El Mapa Insurtech recoge aquellas iniciativas que, centrándose en los tres bloques que representa la cadena de valor del negocio asegurador (producto, infraestructura y distribución), pueden marcar una tendencia en un futuro a medio y largo plazo, nos anticipan el futuro y las necesidades del cliente.En Portugal, la vertical insurtech ha evolucionado gracias a la movilización de sus principales agentes hasta contar con más de 2.150 startups, alrededor de 50 venture capitals, una inversión acumulada de 3,5 billones de euros desde 2018 y una tasa de crecimiento anual compuesta (CAGR) del 11,3% hasta 2022.En este post analizamos en profundidad algunas de las startups de Portugal recogidas en el Mapa Insurtech del ecosistema español.

Lovys

Lovys ofrece a sus clientes una póliza de hogar que ellos definen como el mejor seguro de hogar posible: 100% online, sencillo, fácil de entender, accesible y totalmente personalizado.Los seguros que ofrece Lovys son:

• Seguro de hogar para propietarios
• Seguro de hogar para propietarios de segunda vivienda
• Seguro de hogar para inquilinos

El cliente puede elegir entre el plan Básico, Medio o Completo, añadiendo las coberturas que quiera y personalizando su póliza para evitar pagar por algo que no requiere.Lovys seguro de hogar es transparente y no conlleva ni ataduras ni tarifas predeterminadas. Permite al cliente pagar su suscripción mensualmente, modificar sus coberturas y pagar únicamente por aquellas que realmente necesite.Además, su modelo completamente digital, trabajar con algoritmos y prescindir de sucursales físicas permite a Lovys ofrecer un precio más competitivo.La aseguradora se caracteriza por su apuesta por la innovación. Ha trabajado todo el UX/UI de forma innovadora, fomentando una experiencia integrada y una oferta modular y equilibrada en cuanto a precio con fuertes argumentos para los segmentos más jóvenes.

Coverflex

Coverflex es la startup portuguesa que revolucionó los esquemas de incentivos y beneficios para empleados de una manera altamente personalizada.Se trata de una solución de gestión de la retribución que reúne cada parte de la retribución de los empleados más allá del salario. Beneficios flexibles, tarjeta restaurante, guarderías, transporte, descuentos, seguros y servicios de desarrollo personal: todo en un solo producto.Mediante su plataforma, Coverflex otorga a las empresas la oportunidad de ofrecer a sus empleados compensaciones a su elección. De esta manera, ellos pueden personalizar su paquete de retribuciones laborales al mismo tiempo que las organizaciones acceden a beneficios fiscales.

• Para las empresas supone una forma de ofrecer más opciones y dar valor a sus empleados, mejorando su calidad de vida y, por tanto, los resultados de la organización.
• Para los empleados, es la oportunidad de sacar el máximo provecho a su salario y de crear un paquete de retribución personalizado que puedan gestionarse a su manera.

Con a este modelo, Coverflex, que se fundó en 2019 y ya ha recaudado una financiación de 20M €, busca que las personas tengan una cartera de seguros más adecuada a sus necesidades específicas.De hecho, desde su lanzamiento la plataforma ha logrado implantarse en más de 3.600 empresas tales como Santander, Bolt o Revolut, y cuenta con más de 70.000 usuarios activos.

LOQR

LOQR es una fintech impulsada por IA que se centra en la transformación del negocio digital de bancos y compañías financieras y el cumplimiento de su regulación.El objetivo de LOQR es ayudar a las instituciones financieras a mejorar la experiencia de usuario desde el punto de vista digital y evolucionar hacia una transformación digital proactiva.La compañía propone el Journey as a Service (o viaje del cliente como servicio), la visibilidad de dónde están sus leads durante todo el viaje o journey con una actualización constante de los datos. Es precisamente esto lo que permite a las instituciones tener todos los servicios integrados, con detalles únicos de sus usuarios que les permiten analizar las tendencias cambiantes.Al disponer de la información de las jornadas digitales (journeys) del usuario, la plataforma All-in-One de LOQR es capaz de integrar diferentes servicios. Por ejemplo, KYC (Know Your Customer o conocer al cliente), verificación de identidad, reconocimiento óptico de caracteres, detección de usuarios reales o firma electrónica.La obtención de datos en tiempo real sobre el comportamiento del cliente derivado de sus acciones digitales es lo que permite a bancos e instituciones financieras potenciar su negocio digital. Tanto es así que la tecnología de LOQR es utilizada por el 85% del sector bancario portugués, y ahora está en expansión por Europa.La solución de LOQR es un SaaS (Software as a Service). Y aunque muchos usuarios muestran resistencia al cloud, son sus niveles de seguridad, transacción y respuesta los que les acaban convenciendo. Además, es una solución se puede ejecutar en cualquier nube.

Fraudio

Fraudio irrumpió en el mercado con el objetivo de simplificar las industrias de detección de fraude en pagos y prevención de blanqueo de capitales. Y lo hace con un cerebro de IA pendiente de patente.Gracias a su tecnología disruptiva, segura y escalable, Fraudio ayuda a empresas de todos los tamaños en el ecosistema de pagos a combatir el fraude de pagos y los delitos financieros. Para ello, les proporciona acceso a un cerebro inteligente basado en inteligencia artificial que previene, detecta y combate el fraude en tiempo real.Fraudio conecta a todos sus clientes, desde comercios, proveedores de servicios de pago y adquirientes comerciales hasta emisores de tarjetas al mismo cerebro de IA centralizado, generando un poderoso efecto de red que beneficia a todos.Se trata de una solución basada en datos centralizada y sofisticada que utiliza la IA y el aprendizaje automático para combatir el fraude.La ventaja de este cerebro patentado de tipo “plug & play” es que no requiere un proceso de integración o configuración largo y costoso y está en constante aprendizaje.

GoParity

GoParity es una plataforma digital de crowdlending portuguesa que se dedica financiar inversiones sostenibles de pymes que buscan conservar el medio ambiente. Su misión es democratizar el acceso a las finanzas sostenibles.Para lograr este objetivo, la entidad conecta a inversores (particulares o institucionales) who want to invest in sustainable projects with companies that have projects that contribute to the achievement of the Sustainable Development Goals (SDGs) of the United Nations (UN) .It is a new type of investment in which you can participate with a minimum contribution of five euros And what does it offer returns that range from 4% to 9% of annual interest, depending on the project in which you decide to invest. In addition, it allows organizations and companies that need funding for their positive impact projects raise money in an easier, faster and more flexible way compared to traditional banking.LA sustainable finance platform of Portuguese origin has landed in the Spanish market to promote impact investment, one that seeks a social or environmental benefit, beyond traditional performance. With all this, Goparity seeks to become a digital platform for managing personal and organizational finances in an ethical and sustainable manner, where people can choose how and where to use their money.

Knok

Knok is the place where attention meets digital innovation. This is a Portuguese healthtech startup that offers digital health solutions with integrated vital data. The purpose of the company is to orchestrate medical care through active patient participation, empowering providers and exploiting the potential of digital health solutions. The app allows you to call a doctor in any situation, and offers both the Videoconsultation Like the home consultation. To request a home consultation, the app verifies the patient's location and presents them with all the doctors who are nearby and can respond to the request. Once the request is made, the payment is processed in the application itself and the doctor travels and offers a traditional face-to-face consultation, with corresponding evaluation and treatment. In this way, the platform is a kind of all-in-one for patients and healthcare providers that includes telemedicine, advanced digital health solutions and a patient journey engine. The experience it provides is continuous, engaging and personalized, at all stages of life and for all conditions.KNOK, at the forefront of a digital health revolution, now operates in 12 countries and has grown at a multiple of 5X annually in terms of revenue. It has more than 50 internal alternable applications and an open API that integrates with any system.

Visor.ai

Visor.ai is the platform for AI-based customer service automation. It provides a better experience by automating interactions on different channels, such as the website, applications or email. Thanks to the AI-based technology, such as Machine Learning, Deep Learning and Natural Language Processing, Visor.ai allows non-technical customer support teams create and deploy virtual assistants or chatbots. Without the need for programming, Data Scientists or Developers. Intelligent chatbots offer companies speed, precision and the necessary security to provide a great customer experience, while innovating and reducing costs. In this way, Visor.ai automates conversations, improves customer satisfaction, analyzes customer behavior and provides autonomy. With Visor.ai, companies are ready to answer customer questions no matter where or when, ensuring a optimized, consistent and people-centered service.In addition, this platform has the advantage that any sector can simplify its conversations and workflows. For example, in the insurance industry, some of the requests or interactions that can be automated with an intelligent chatbot are filing an insurance claim without missing information, paying the insurance bill, reviewing the status of a claim, adding coverage to your insurance policies, and so on.

Automaise

Automaise It stands like the leading customer service automation solution, organizing customer journeys and improving agent productivity. It offers high-impact artificial intelligence solutions for customer service and administrative operations. It is an intelligent assistant that aims to maximize productivity. At Automaise, Support Genius is the set of AI-based products designed to increase productivity in customer service operations, and at the same time improve their experience, through 3 specific products:

• Agent Assistant: AI-based tool designed to maximize the productivity of customer service agents and improve support efficiency.
• Customer Assistant: AI-based front office solution to help brands reduce the number of support case tickets and forwarding calls.
• Backoffice Process Assistant: allows organizations to intelligently automate highly complex processes in a safe and efficient manner.

This is how the startup covers all areas of the operation, from diverting inquiries to self-service solutions, to automating processes in the backoffice, providing support to service agents in all facets of their work. Automaise solutions combine the capabilities of technology with the experience and knowledge of customer service agents. Agents have access to automation systems and advanced tools, such as virtual assistants and information search systems, which help them to prepare faster, more accurate and complete answers.

Habit

Habit is a technology provider and a insurance distribution platform which unites non-insurance brands and companies with insurers and reinsurers. It is designed to:

• Insurers: offer your insurance products and access new sales channels. To do this, it has a load of products with little or no IT integration, management and analysis tools, a wide range of related partners, and a scalable and flexible implementation.
• Dealers: sell insurance products that are important to customers. It provides multiple insurance products, management and analysis tools, insurance product customization, APIs for distributing insurance within the customer journey, and pre-designed landing page templates.
• Corridors: scale and bring efficiency to the distribution strategy. It offers efficiency and scalability and affinity relationships without a full project requirement.

The platform has a Unified insurance distribution API and orchestration technology which, regardless of the insurer and the insurance product, gives distribution partners full control over the life cycle of the policy and reduces telecommunication efforts, making it easier to market the product. At Habit they work with leading digital and connected insurance products in various lines of business, such as auto, home, pet, accident and gadget insurance.

JOVE

JOVE It's a integrated insurance platform. It provides insurance for self-employed workers, contractors and SMEs, which covers them globally, allowing them to work remotely anywhere in the world, with the possibility of pausing and activating their coverage in a matter of seconds.

• Flexible monthly coverage: monthly subscription that can be upgraded and canceled at any time. Monthly policy with no added financing cost.
• Pause and reset: allows you to suspend coverage to minimize the cost of the premium and, at the same time, ensure that previous projects under coverage remain protected.
• Insurance for a specific project: specific contract insurance for projects that last a short period of time.
• Global customer coverage: Traditional insurance typically limits the customer base to the local country. JOVE allows you to work with a portfolio of clients anywhere in the world.

OK! insurances

OK! Insurance It's a direct insurance company who developed a app for the digital inspection of car accidents through image and video with the Spanish startup BdeoA. Through the app it allows the customer always carry your insurance with you and manage it whenever and wherever you want in a quick and simple way. Here are some of its features:

• Request assistance in the event of a breakdown or accident.
• Car accident report, faster and paperless.
• Issuance of interim car insurance certificates.
• Access to the digital health card.
• Search for doctors, clinics or hospitals in the medical network closest to the customer.
• Health care without leaving home, with general and family medicine consultations via video call.
• Integrated view of the insurance with all the details of the documentation and information, from receipts to payment.
• Adherence to digital documentation.