Episode 28

La Conversational Artificial Intelligence, which encompasses technologies such as chatbots and virtual assistants, is redefining customer service standards and optimizing operational processes in different industries, including insurance.

These advanced systems allow a faster and more efficient communication, providing immediate answers to customer inquiries, processing claims automatically and providing personalized advice 24 hours a day, 7 days a week.

East level of accessibility and efficiency not only does it improve customer satisfaction, but it also frees human agents to focus on more complex tasks that require a more personal experience for the user.

In recent episodes, we have explored various trends and applications of Artificial Intelligence and we have analyzed its potential in fields such as advanced analytics Or the operational transformation. Today we are diving into an area that is revolutionizing the way insurers interact with their customers, such as application of conversational Artificial Intelligence.

To deepen this topic, we have with us two guests who are experiencing first-hand projects related to this technology. On the one hand, today we have Alberto Hernández Casas, Virtual Assistant Developer at Iris Global; and, on the other hand, with Elena Martínez González, Digital Business Manager at Emergya.