How to make your customers happy in 2018

Customers are the main pillar of every business, without them there are no profits, and without profits our company will end up in bankruptcy, which is why customer service is essential in all companies and Every year this sector is improved in order to keep our customers loyal. It will help you to read this article about 10 reasons why the customer is very important to your business.

Because a loyal customer is our ally, when they are happy with a service it is quite possible that Recommend to your friends and acquaintances, on the other hand, they do have a bad experience with our company we will lose a lot of potential customers.

We can see this in large companies such as Amazon, Samsung, El Corte Inglés or PcComponentes, which have exceptional customer service and therefore their customer base is only increasing.

For this reason, we want to advise you on The key points to make your customers happy.

—Listen to the customer. You always have to let the customer talk and listen to what they have to say. If it's a phone call, cutting them off when it comes to talking will make them uncomfortable with the company.

—Facilitate the transaction. It is important that the resolution of the problem be quick and uncomplicated for the customer. Your time and comfort must be one of our priorities.

-If we have a telephone number, it is preferable that it be a Toll-free number, if it involves an additional cost for the consumer, it is very likely that they will not call.

—Contact lines. It is advisable to have several contact lines (telephone, email and social networks), always keeping an eye on all of them.

—Waiting times. Sometimes our company lines can get saturated, especially in sectors such as e-commerce, but these waits should be as short as possible. This can be solved by providing a quick service or increasing our customer service workforce.

—Keep in constant communication. The customer wants to know at all times what is happening with their problem, so we must keep them informed of the steps when they are carried out.

—Be polite. First of all, you should always speak or write to customers politely, a lack of respect means losing the customer forever.

Does your company follow any of these tips for customer support? Would you add one that you personally liked from another company? Tell us about it!