Chapter 2

We spoke to experts II. Innovation and new forms of distribution in insurance

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We live in a world that is constantly changing and that is influencing all sectors, even those that, historically, are more traditional. And, in this sense, the insurance sector is no exception. In fact, insurers have been forced to accelerate their digitalization processes even more as a result of the pandemic. As a result, the sector is strongly betting on omnichannel distribution, promoting channels such as telephone or internet, as well as creating new formulas for delivering insurance products to the customer.

Our experts
Pepe Lamas
Data&AI Specialist for Banking and Insurance — Microsoft Spain

Master in Business Analytics with more than 15 years of experience in Business Development, with extensive experience in BI, Analytics and Big Data, and passionate about disruptive technologies such as IoT and AI.

Chema Muñoz
Digital Strategy Manager at Quantion

He is part of Quantion's Consulting & IX team, with more than 10 years of experience in Consulting and Digital Transformation of Organizations such as Banc Sabadell, Grupo Planeta, Media Markt, CaixaBank, Vodafone or Grupo Celsa. In this time, I have helped dozens of companies to transform their business and make it more digital. In addition, his training has specialized in the banking, retail and industrial sectors. He is passionate about technology who enjoys being able to help organizations and individuals to transform and continue to grow digitally.

Juan Besari
Chief Innovation Officer and Co-founder of Exponentia

Astrophysicist, Software and Aerospace Engineer. Winner of several awards such as the Bankinter Akademia national innovation award and the EU Startup award from the Ateneo Mercantil de Valencia, he loves technology applied to the service of people. In addition to his work as CIO at Exponentia, Juan collaborates with several Masters, and is a regular mentor and jury in innovation projects. Among others, Juan is a mentor in the Department of Economy of the Valencian Community.

Moderator
Sergio Bernabé
Corporate Director of Information Systems — Santalucía